Newark |2.58km from city center After a long flight from the UK we arrived to check in and were greeted by very friendly reception staff who asked us all about our trip, where we were travelling to etc, so we explained we were at the start of a roadtrip. I would have rather been refunded and found different accommodations myself than to find out after a 12 hour drive that I don’t have a room and that the “comparable” room they had to offer was a closet sized room with a full size bed. Things happen and I get that but they should have been calling people to let them know what happened. So we went through the alley he told us to and found the sister hotel (Robert Treat BW) and we’re given a room that in no way compared to the room we had booked and paid for at Tryp. He hadn’t mentioned another hotel at all. We parked and went to the front desk where the same guy acted like we were crazy and told us we were supposed to go to the hotel out back. The guy asked what kind of booking we had and then called and told us since it was a prepaid res to go tell the front desk he sent us. We told him we would take any room he had. We got there a few hours later (at midnight) only to be told when pulling into the lot that they had shut down a whole floor due to plumbing issues. ![]() Nothing else was said except that they’d note it in our booking. Downtown Newark Newark |0.44km from city center We called ahead and alerted the hotel that we would be checking in late and gave them a time.
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